Shipping + Return Polices

Shipping + Returns:

Shipping:

Domestic Orders: 

  • Free Express Shipping on all orders over $150.00 (2-3 Days).
  • $15.00 Flat-Rate Standard Shipping (3-9 Business Days).
  • $20.00 Flat-Rate Express Shipping (2-3 Business Days).
  • Free In-Store Pickup (for orders in St. John’s, Newfoundland only).
  • $10.00 Flat-Rate Local Delivery.

USA Orders:

  • Free Express Shipping to the United States on all orders over $150.00.
  • $18.00 Flat-Rate Standard Shipping (4-8 Business Days).
  • $25.00 Flat-Rate Express Shipping (2-3 Business Days).

International Orders:

  • Free Express Shipping Internationally on all orders over $150.00.
  • Shipping Costs for orders under $150.00 will be calculated at checkout.
  • House of Glam is not responsible for any customs, duties, or taxes applied to your order. Any fees incurred after shipping are the sole responsibility of the Customer.

All orders are processed and shipped within 24-48 business days after the order has been placed.

 

Processing Times:

  • Shipments are processed during business hours Monday through Friday.
  • There may be a delay in shipping or processing during peak times such as sales or holidays as we experience a high volume of orders during these times.
  • We are monitoring the COVID-19 situation as it develops and changes, however, there may be shipping delays that are beyond the control of House of Glam.
  • House of Glam is not responsible for lost packages as a result of an incorrect address being entered at checkout. It is the responsibility of the Customer to ensure the correct address has been provided. Once the order has shipped there is nothing we can do to edit or change the address.

Delivery times may vary depending on the shipping method selected at checkout, and the location of your shipping address. Delivery time includes processing and shipping time.

 

Returns:

Gift Certificates:

Gift Certificates are non-refundable but can be used towards any retail products.

 

Products:

House of Glam will accept returns of unused or unopened products, but must be notified within 7 days of receiving your order. The Customer will be responsible for any shipping/duties cost associated with return shipping. Return items can be addressed to:

 

Kristie Lawlor

House of Glam Inc.

311 Hamilton Avenue

St. John’s, NL  A1E 1J8

Canada

 

Training:

Once Training has been purchased our website automatically enrolls the Student in the respective course, therefore, Training is non-refundable.

 

Damaged Product:

If you receive a product that is damaged, or you receive the wrong product, we will email you a return shipping label to send back to us free of charge. Once we have received the damaged/products sent in error, we will send the correct ones out.

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